Understanding the basics of communication process is important but also moving beyond the basics, is what makes communication powerful. Distinction in communication is vital to yield the required results. This program cover the nature of organizations, nature of power and how to distinguish between routine communication and powerful conversations that brings commitments to achieve specific outcome.

Counseling associates is an important part of every manager/supervisor job. It helps people and organization to preform to the required standards. Structured counselling sessions and learning many techniques to gain commitment to close the gap between current performance and desired one is what it is all about.

“A business short of capital can borrow money, but a business short of leadership has little chance of survival”

This program defines and differentiate between management and Leadership. Examining different leadership theories and through case study, self-assessment and individual & group exercises, participants will have insight into the nature of leadership and the role they have to play in shaping the future of the organization. In this program topics covered are;

• Definition of Executive Leadership
• Traits of Authentic Leaders
• Leadership vs. Management
• Balanced managing & leading roles
• Leadership Theories
• 7 important traits of leaders
• Situational Leadership Model (By Ken Blanchard)

The objectives of this program are to know and understand the importance of quality management for the organization and embrace the TQM principles, learning the process and tools used to achieve TQM

Topics covered in this program are:

• WHAT IS QUALITY?
• DEFINITION OF TQM
• HISTORY & BACKGROUND INFORMATION ABOUT TQM
• GOALS OF TQM
• BENEFITS OF TQM
• TQM PRINCIPALS AND METHODS
• TQM - 9 STEP MODEL FOR IMPROVEMENT
• QUALITY TOOLKIT AND TECHNIQUES

Is stress always negative ?? not necessarily. This program address in details all the physical and emotional effects of stress and how to deal with it. Topics in the program are;

What is stress / Stressor

Event stress v chronic stress

Recognising the signs of stress

Pressure, stress and performance

Dealing with Stress

Raising your personal stress awareness