Measuring associate perception and learning how they feel about their company is one of the important business metrics that each company should have in place.
Associate attitude and subsequent work performance represent what the organization stands for and what it will achieve.
What is associate engagement ?
Associate engagement is the emotional commitment an employee has to the organization and its goals, resulting in the use of discretionary efforts.
How does an organization benefit from associate engagement?
- Higher employee productivity
- Service excellence
- Higher employee and customer retention
- Increased revenue
- Better GOP %
- Higher market share
- Company growth and expansion