Total Quality Management ( TQM)

TQMThe objectives of this program are to know and understand the importance of quality management for the organization and embrace the TQM principles, learning the process and tools used to achieve TQM.

Topics covered in this program are:

  • What is quality?
  • The definition of Total Quality Management?
  • History & background information about TQM
  • Goals of TQM
  • Benefits of TQM
  • TQM principals and methods
  • TQM - 9 step model for improvement
  • Quality toolkit and techniques